Lead QA strategy for contact center and AI-powered customer service platforms.
Oversee quality assurance across call center technologies, speech applications, chatbots, and integrations with Amazon Connect and Salesforce. You'll design test strategies, lead QA teams, manage defect lifecycles, and ensure go-live readiness while staying hands-on with complex testing scenarios. The role suits experienced QA leaders comfortable mentoring teams, validating conversational AI features, and communicating risk to stakeholders across technical and business contexts.
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Found at a specialist agency · listed 9 September 2026 · InsideJobs links you to the original posting.