Lead IT Service Desk team in Milan-based insurance tech company.
This role involves managing a 10-person IT support team at a European insurance technology firm, with accountability for transforming service desk operations from reactive to proactive and data-driven. You'll oversee the end-to-end employee technology experience, implement KPIs, and handle budgeting and procurement. The position requires strong management background, service desk expertise, and fluent English; Italian is advantageous. Hybrid setup: two days weekly in the Milan office with flexibility to work remotely from anywhere in the EU.
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Found at a specialist agency · listed 8 September 2026 · InsideJobs links you to the original posting.