Senior technical support engineer for AI solutions platform supporting internal teams.
Lead helpdesk operations for a newly launched internal AI tools platform, combining customer-facing support with technical troubleshooting. You'll handle user issues, escalate complex problems to engineers with clear evidence, build knowledge documentation, and identify patterns to improve the product. This role requires strong software engineering fundamentals, hands-on debugging skills, and comfort working with AI systems; you'll report directly to business operations leadership in a startup-like team environment.
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Found at a specialist agency · listed 15 October 2026 · InsideJobs links you to the original posting.