Lead Salesforce Service Cloud architecture and implementation for medical device customer support.
This role demands a seasoned architect to design and execute large-scale Salesforce Service Cloud platforms for healthcare/medical device organizations. You'll partner across support operations, quality, and commercial teams to modernize customer service processes, integrate with enterprise systems, and mentor technical staff. The position requires 10+ years on the Salesforce platform with 5+ years specifically in Service Cloud, proven experience in regulated industries, and hands-on expertise in case management, omni-channel routing, knowledge systems, and integrations.
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Found at a specialist agency · listed 4 September 2026 · InsideJobs links you to the original posting.