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Smartreach Livevox Platform Engineer

Freelanceonsite5+ yrs📍 Baltimore, Maryland, 🇺🇸 United States🗣 English

Platform engineer managing SmartReach/LiveVox campaign configuration and production support.

A hands-on technical role managing the configuration, launch, and troubleshooting of outbound calling campaigns on the NICE SmartReach/LiveVox platform in a contact center environment. You'll translate business requirements into platform configurations, optimize dialing strategies, manage compliance controls (DNC, TCPA), and resolve complex integration and data issues. Requires 6+ years of production contact center platform experience.

Tech stack
NICE SmartReachLiveVoxNICE CXone
Rate
$60-75/hr
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Found at a specialist agency · listed 19 September 2026 · InsideJobs links you to the original posting.