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Sr · QA Consultant, Amazon Connect / Contact Center QA

Permanentremote5+ yrs📍 Remote - India (Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune Only), 🇮🇳 India🗣 English

Senior QA consultant for Amazon Connect contact center implementations and cloud testing.

Lead quality assurance for sophisticated cloud-based contact center solutions built on Amazon Connect, covering IVR systems, omnichannel journeys, and AI-powered customer interactions. You will design and execute comprehensive test strategies across telephony, APIs, Salesforce integrations, and generative AI features, working independently to translate complex business requirements into actionable test scenarios. This role demands deep hands-on expertise in contact center platforms, strong problem-solving ability, and the capacity to coordinate across multiple technical and business stakeholders in consulting engagements.

Tech stack
Amazon ConnectAWS LambdaAmazon LexSalesforce Service Cloud VoicePostmanJira
Rate
Not stated by the agency
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Found at a specialist agency · listed 5 September 2026 · InsideJobs links you to the original posting.